Frequently asked questions

Q: Is it possible to rent a car without a driver?

A: Even if you have an internationally accepted license we always rent our cars with drivers. Mongolia’s road condition is different, with rough obstacles and poor road signs make people lost their way or cause incidents.

Q: What is included in the rental price?

A: Drivers payment and car rental cost, auto insurance, driver’s liability insurance

Q: What is not included in the price?

A: Driver’s food, accommodation and fuel during service are not included. However we fill the fuel tank when you receive the car but you must refill the fuel tank at the end of the service.

Q: Should I pay total payment for pre booking of the car rental?

A: Total payment should be paid to receive the service.

Q: Is there any refund when the booking is canceled after the payment is confirmed?

A: Yes. But there will be a fine depending on the cancelation time.

Q: I am travelling with a child? Do I bring my own safety seat?

А:  You can bring you own child seat.

Q: Can I extend the service duration during a travel?

A: Yes, you can. However it should be informed before the service end date.